Process a Warranty
When you choose HsinOne's smart home products, you are not only purchasing high-quality devices but also benefiting from our commitment to exceptional customer service. We provide comprehensive product warranty services to ensure the stable performance and durability of your devices. Here is a detailed explanation of our warranty services:
Warranty Period
- Standard Warranty Period: We offer a limited warranty service of at least one year for all smart devices, starting from the date of purchase. Specific products may have longer warranties; for details, please refer to the product warranty card or contact our customer service.
Coverage
- Manufacturing Defects: If a product exhibits manufacturing defects under normal use, we will repair or replace it free of charge.
- Material Issues: Faults due to material problems are also covered by the warranty, and we will ensure that the replaced materials meet the original factory standards.
- Functional Failures: Should there be any functional failures with the product, we will perform the necessary repairs or adjustments to restore its normal operation.
Non-Warranty Coverage
- Human Damage: Damage caused by improper use, accidents, abuse, or natural disasters is not covered by the warranty.
- Unauthorized Repairs: Any repairs conducted by unauthorized third parties without HsinOne's authorization will void the warranty service.
- Normal Wear and Tear: Normal wear and tear of the product, such as minor changes in appearance or aging of plastic parts, are not covered by the warranty.
How to Obtain Warranty Service
- Proof of Purchase: Please retain your proof of purchase, as it may be required to enjoy the warranty service.
- Product Code: Keep the product model and serial number handy for quick identification and processing when needed.
- Contact Support: If you encounter any issues within the scope of the warranty, please contact our customer support team.
Additional Services
- Extended Warranty: Extended warranty services are available for certain products, which must be registered at the time of purchase or within the standard warranty period.
- Technical Support: Our technical support team is always ready to help you with any installation or usage issues.
At HsinOne, our goal is to simplify your life through innovative smart home solutions while providing comprehensive warranty services to put your mind at ease. For more information about the warranty or if you have any other questions, feel free to contact our customer service team at any time. We are here to ensure your smart home experience is worry-free.
