HsinOne promises a 30-day no-reason return policy starting from the date the product is received. If you are dissatisfied with the product or find it has non-human damage quality issues, you can apply for a return without reason. Just ensure the product is returned in its original condition and with complete packaging. Contact our customer service team to initiate the return process and follow the instructions to return the product. Once we receive the return and confirm its condition, we will process your refund.

HsinOne typically ships within 24-48 hours after order confirmation. Depending on the geographic location and chosen shipping method, delivery time is roughly 3-12 business days. For international orders, it may take longer. We ensure the safe and timely delivery of the products through reliable logistics partners.

HsinOne places a high emphasis on user privacy protection and data security. Our products are designed with multiple layers of security to ensure encrypted transmission and secure storage of user information. HsinOne does not share personal data with third parties without user consent. Our privacy policy details how we collect, use, and protect user data, and we always comply with applicable laws and regulations.

HsinOne is dedicated to providing open and compatible product solutions, thus most of our smart devices are compatible with major smart home platforms for voice control, including Amazon Alexa, Google Assistant, Apple Homekit, etc. Additionally, we are continuously expanding our cooperation with more platforms to enrich and facilitate the user experience. For specific platform support details of each product, please refer to the product description or consult our service team.

HsinOne smart products are designed to be compatible with most mainstream smart home devices, ensuring that users can easily integrate new products into their existing smart home systems. We support standard connectivity protocols such as Zigbee, Z-Wave, Wi-Fi, etc., to ensure good interoperability between brands. Specific compatibility information and device lists can be found on the product page or by directly consulting customer service.